Refund Policy for Hoodies/Tshirts
**Refund & Replacement Policy**
Thank you for shopping with us! We want to ensure you are completely satisfied with your purchase. Please read our refund and replacement policy carefully:
1. **Order Cancellations:**
Once an order is placed, it cannot be cancelled. Please make sure all details are correct before confirming your order.
2. **Refunds and Replacements:**
We only offer refunds or replacements if the hoodie/Tshirts you received is **damaged** or has **print/color issues**. If you notice any issues with the product, please follow the steps outlined below to initiate a refund or replacement request.
3. **Required Documentation for Refund/Replacement:**
In order to process your refund or replacement, we require a **video of the package being opened**. This video is essential to verify the condition of the product upon arrival and helps us address any issues accurately.
4. **Important Notes:**
- Refunds and replacements will not be considered without an unboxing video.
- The video must clearly show the condition of the item and packaging as it was received.
- Refund/replacement requests must be submitted within **7 days** from the date of delivery.
5. **How to Submit a Refund/Replacement Request:**
- Send the video along with your order number and details of the issue to our customer service team at **sevenvybes@gmail.com**.
Once we receive your video and information, we will review the claim within 2 days and get back to you with the next steps for either a refund or replacement.
Thank you for your understanding, and we appreciate your cooperation in following this process. If you have any further questions, please feel free to reach out to us.
SevenVybes.
Thank you for shopping with us! We want to ensure you are completely satisfied with your purchase. Please read our refund and replacement policy carefully:
1. **Order Cancellations:**
Once an order is placed, it cannot be cancelled. Please make sure all details are correct before confirming your order.
2. **Refunds and Replacements:**
We only offer refunds or replacements if the hoodie/Tshirts you received is **damaged** or has **print/color issues**. If you notice any issues with the product, please follow the steps outlined below to initiate a refund or replacement request.
3. **Required Documentation for Refund/Replacement:**
In order to process your refund or replacement, we require a **video of the package being opened**. This video is essential to verify the condition of the product upon arrival and helps us address any issues accurately.
4. **Important Notes:**
- Refunds and replacements will not be considered without an unboxing video.
- The video must clearly show the condition of the item and packaging as it was received.
- Refund/replacement requests must be submitted within **7 days** from the date of delivery.
5. **How to Submit a Refund/Replacement Request:**
- Send the video along with your order number and details of the issue to our customer service team at **sevenvybes@gmail.com**.
Once we receive your video and information, we will review the claim within 2 days and get back to you with the next steps for either a refund or replacement.
Thank you for your understanding, and we appreciate your cooperation in following this process. If you have any further questions, please feel free to reach out to us.
SevenVybes.